{"id":105090,"date":"2022-05-06T14:25:58","date_gmt":"2022-05-06T12:25:58","guid":{"rendered":"https:\/\/xn--franoise-paris-jjb.com\/payment-delivery-and-returns\/"},"modified":"2025-11-14T13:06:38","modified_gmt":"2025-11-14T12:06:38","slug":"payment-delivery-and-returns","status":"publish","type":"page","link":"https:\/\/xn--franoise-paris-jjb.com\/en\/payment-delivery-and-returns\/","title":{"rendered":"Customer care"},"content":{"rendered":"

[vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”1″ top_padding=”2″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”175577″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_accordion][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”PAYMENT” tab_id=”1652261141-1-29″][vc_column_text uncode_shortcode_id=”206482″]Products are payable in cash on the day of the actual order.
\nPayment for purchases is made by credit card.<\/p>\n

The Customer accesses a dedicated space provided by a banking institution, which ensures the security and registration of the payment order. The Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his bank card, as well as, if necessary, the numbers of the visual cryptogram. In this regard, the Customer expressly acknowledges that providing their credit card number to FRAN\u00c7OISE PARIS constitutes authorization to debit their account for the amount of the products ordered, including all taxes. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable. FRAN\u00c7OISE PARIS implements all means necessary to ensure the confidentiality and security of data transmitted on the Website.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”DELIVERY” tab_id=”1652261141-2-49″][vc_column_text uncode_shortcode_id=”655075″]Delivery costs vary depending on the destination of the package and the number of items purchased according to the Colissimo rates in force.
\nThe exact amount of the shipping costs will be communicated to you before the finalization of the order.<\/p>\n

The delivery time starts upon receipt of your tracking number. As a general rule, your package will be processed by our shipping services within 48 hours (except Saturday, Sunday and holidays). However, the processing time can be extended to 72 hours during periods of mass orders. Please ensure that we always do our best to send orders as soon as possible after validation.<\/p>\n

Please note that Colissimo only delivers on working days before 1pm. Please ensure that someone is available to receive your package at your delivery address.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”RETURNS” tab_id=”1652261248700-2-10″][vc_column_text uncode_shortcode_id=”155075″]You have 14 days from the date of receipt of your order to return your purchase. Items must be returned to us unused and in the same condition in which they were received. Before returning an item, please ensure that all tags are attached and that the original packaging is present and intact.<\/p>\n

It is up to you to organize the return of the article, Fran\u00e7oise does not take in charge the cost of sending the article back.<\/p>\n

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
\nReturns that do not meet our policy will not be accepted.<\/p>\n

How soon will I receive my refund?<\/p>\n

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
\nIf your request is approved, your refund will be processed and a credit will be applied to the original payment method within 10 business days.<\/p>\n

If you have any further questions, please email us at
\ncustomer@francoise-paris.com[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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