Terms and conditions of sale

The website françoise-paris.com (hereinafter referred to as the “Site”), is published by the Company 3615 FRANÇOISE, whose head office is located at 241 rue saint martin 75003 Paris, identified at the RCS of Paris under the number 843 205 931, intra-community VAT number FR07843205931

All orders placed on the Site are subject to these general terms and conditions of sale (hereinafter the “GTC”).

3615 FRANÇOISE reserves the right to adapt or modify at any time the present Terms and Conditions of Sale, the version of the Terms and Conditions of Sale applicable to any transaction being the one appearing online at the time of the order on the françoise-paris.com website.

These terms and conditions apply to all transactions carried out on the Site, to the exclusion of all other general terms and conditions of sale or purchase. The fact of placing an order implies the full and complete adhesion to the present GTC.

The GTC are applicable only to consumer customers, i.e. any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity, aged at least 18 years and having the legal capacity or being the holder of a parental authorisation allowing him or her to validly place an order on the Site, and acting exclusively on his or her own behalf (hereinafter referred to as the “Customers”).

When registering his personal data in the section “”my account””, the Customer must ensure the accuracy and completeness of the data he provides, which are essential to the processing of his order.

In the event of an error, notably in the wording of the recipient’s address and phone number, 3615 FRANÇOISE shall not be held responsible for the impossibility of delivering the product ordered.

For security purposes, 3615 FRANÇOISE reserves the right to cancel any order when the IP address of the computer used by the Customer comes from a different country than the billing and/or delivery address.

In accordance with Articles L. 111-1 and L. 112-1 and L. 111-3 of the French Consumer Code, the essential characteristics and prices of the products offered for sale online on the Site by françoise-paris.com, as well as any delivery times for the products and the warranty conditions, are available on the Site.

FRANÇOISE takes the greatest care in the presentation and description of its products to best satisfy the Customer’s information. It is however possible that non-substantial errors may appear on the Site, which the customer acknowledges and accepts. The information is provided for information purposes only.

Similarly, the photographs on the Site are not contractual. They are intended to reflect the colors and shapes of the products as closely as possible. However, despite all the care taken by FRANÇOISE with the photographs, minimal differences are likely to exist, it being understood that the settings of the Customer’s computer terminal may possibly have an influence on the perception of the products. These differences are not likely to engage the responsibility of Françoise, the photographs having no contractual value.

In any case, in the event of non-conformity of the product delivered in relation to its description on the Site, the Customer may either exercise his/her right of withdrawal (Article VI of the GTC), or implement the 3615 FRANÇOISE guarantee of conformity (Article VIII of the GTC), which will then proceed, if necessary and at its discretion, either to an exchange or to a reimbursement of the price (in whole or in part) that may have been invoiced.

The Customer receives the information provided for in Articles L. 121-17 and L. 121-19-2111-1, L. 111-2 and L. 221-5 of the Consumer Code, before and after the conclusion of the sale, in a legible and understandable manner both on the Site and, in particular, by means of these GTC.

The taking of an order on the Site is subject to the respect of the procedure set up by 3615 FRANCOISE, concretized by a succession of different steps that the Customer must imperatively follow to validate his order.

It is understood that any order implies the payment of the price of the products selected by the Customer.

The sale is deemed concluded on the date of acceptance of the order by 3615 FRANÇOISE. Prior to this date, and in accordance with the provisions of the
article L. 221-25 of the Consumer Code
Prior to this date, and in accordance with the provisions of the French law, the present conditions of sale are made available to any buyer for information purposes.

The Customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct possible errors, before confirming it to express his acceptance.

Any order confirmed by the Customer is worth a sales contract and acceptance of all the stipulations of the present document.

In accordance with article L. 122-1 11 of the French Consumer Code, 3615 FRANÇOISE may refuse any order from a Customer in the event of a legitimate reason, notably if it is abnormal, placed in bad faith or for any other reason, notably if there is a dispute with the Customer or an incident relating to the payment of a previous order or which would contravene the provisions of the present document. In this case, 3615 FRANÇOISE will inform the Customer by email. Should the Customer fail to proceed with the correction of erroneous elements or elements contrary to these GTC, 3615 FRANÇOISE reserves the right not to process the order.

A confirmation e-mail summarizing the order (products, price, product availability, quantity…) will be sent to the Customer by 3615 FRANÇOISE, to the e-mail address provided by the Customer at the time of ordering, without delay once the order has been validated by the Customer. This e-mail contains a link to the withdrawal form in Annex 1.

To this end, the Customer formally accepts the use of electronic mail for the confirmation of the content of his order. In any case, the invoices are given at the time of delivery, on paper or in electronic format (PDF).

3615 FRANÇOISE undertakes to honor the order within the limits of available stocks. In the absence of availability, 3615 FRANÇOISE undertakes to inform the Customer as soon as possible.

1. Determination of the price

The price of the products sold on the Site is indicated by article and reference respectively.

The prices of the products are indicated in euros, all taxes included, except participation in the expenses of port. The total price of the order (taxes not included / shipping costs included) is indicated in step N°5 of the payment.

3615 FRANÇOISE reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the recording of the order, subject to availability.

Any telecommunication costs inherent in accessing the Site shall be borne exclusively by the Customer.

The validity period of the offers and prices is determined by the updating of the Site.3615 FRANÇOISE will not reimburse any price difference between the time the order was placed and a subsequent price reduction.

2. Terms of payment

The products are payable cash the day of the effective order.

The payment of the purchases is carried out either by cbank card.

The Customer accesses a dedicated space provided by a banking institution, which ensures the security and registration of the payment order. The Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his bank card, as well as, if necessary, the numbers of the visual cryptogram. In this regard, the Customer expressly recognizes that the communication of his or her bank card number to FRANÇOISE is equivalent to authorization to debit his or her account up to the amount of the products ordered and including all taxes. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable. FRANÇOISE implements all means to ensure the confidentiality and security of data transmitted on the Site.

3. The data recorded and kept by 3615 FRANÇOISE constitutes proof of the order and of all transactions made. The data recorded by the payment system constitutes proof of the financial transactions.

4. As part of its order control policy and in order to limit the risk of identity theft and/or use of stolen means of payment, 3615 FRANÇOISE reserves the right to ask the Customer for a copy of an identity document as well as proof of address. In this case, the order will be definitively validated after verification of these elements.

3615 FRANÇOISE reserves the right to refuse any order that is subject to a refusal of authorization from banking organizations.

The Customer chooses one of the delivery methods offered on the Site when placing the order. The ordered products are delivered according to the mode of transport available according to the place of delivery.

Delivery is made to the delivery address indicated by the Customer at the time of his order, it being specified that this address must be the residence address of the Customer or of any other natural person of his choice domiciled in metropolitan France or in the following countries: Germany, United States, Canada, Japan, Singapore, South Korea, Great Britain, Ireland, Switzerland, Belgium, Spain. Delivery cannot be made to hotels or post office boxes.

The amount of the delivery charges depends on the amount of the order and the delivery method chosen by the Customer. The amount of the delivery costs is indicated to the Customer before the validation of the order.

Delivery times are available on the Site in accordance with the conditions set forth in Article L. 111-1-3° of the French Consumer Code.

In order for delivery deadlines to be respected, the Customer must ensure that he/she has communicated to 3615 FRANÇOISE, before validation of his/her order, exact and complete information concerning the delivery address (such as, notably and without limitation: street number, building number, staircase number, access codes, names and/or intercom numbers, particular delivery instructions, etc.).

The times indicated are indicative times, corresponding to the average processing and delivery times. 3615 FRANÇOISE cannot be held responsible for the consequences due to a delay in delivery that is not its fault.

In case of delay in delivery, the order is not automatically cancelled. 3615 FRANÇOISE will inform the Customer of any delay and the Customer may then decide to cancel the order and will send a notice of cancellation by registered letter with acknowledgement of receipt to the address :


241 Saint Martin Street

75003 Paris

In the event that the order has not yet been shipped upon receipt by 3615 FRANÇOISE of the Customer’s cancellation notice, delivery will be blocked and the Customer will be reimbursed for any sums debited as soon as possible following receipt of the cancellation notice.

If the order has already been shipped when 3615 FRANÇOISE receives the Customer’s cancellation notice, the Customer may still cancel the order by refusing the package. 3615 FRANÇOISE will then proceed with the reimbursement of the sums debited and the return costs incurred by the Customer within a period of fifteen (15) days following the reception of the return of the refused package, complete and in its original state.

The Customer is required to check the condition of the packaging and the products upon delivery. In the event of a damaged package (already opened, missing products…), the Customer undertakes to notify the carrier and 3615 FRANÇOISE of any reservations within three (3) days of receiving the product by registered letter with acknowledgement of receipt.

Failure to file a claim within the aforementioned time period shall extinguish any action against the carrier in accordance with Article L. 133-3 of the Commercial Code.

VI -A. In accordance with Article L. 221-18 of the Consumer Code, the Customer has a right of withdrawal that can be exercised without reason within fourteen (14) clear days from the delivery of the order in order to return one or more products ordered and be reimbursed without having to justify reasons or pay penalties.

Where this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day. In the case of an order for several products delivered separately, the period runs from the receipt of the last product which will be exercised by returning at its expense the new products (in their original packaging, not worn, not washed) accompanied by the order number to the following address

3615 FRANÇOISE 241 rue Saint Martin 75003 Paris

VI-B. The consumer Customer shall inform 3615 FRANÇOISE of his decision to withdraw by sending him, before the expiry of the period stipulated in article VI -A; in the previous paragraph, the withdrawal form mentioned in Appendix 1 or any other unambiguous statement expressing his desire to withdraw.

VI-B. The Customer must return the products subject to the right of withdrawal no later than fourteen (14) days following the communication of his decision to withdraw. The return of new products (in their original packaging, not worn, not washed), accompanied by the number of orders, will be at the expense of the Customer and to the following address

3615 FRANÇOISE 241 rue Saint Martin 75003 Paris

VI-C. The right of withdrawal may be excluded in the case of orders for customized products or products made to the customer’s specifications.

VI-D. If FRANÇOISE deems several returns to be abusive or abnormal, 3615 FRANÇOISE reserves the right to refuse subsequent orders from the Customer concerned. The Customer’s liability may be incurred in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and characteristics of the Products.

3615 FRANÇOISE will reimburse the Customer for the sums already paid (including shipping costs), excluding return shipping costs, under the conditions described in the following article VII, within 14 days from the date of recovery of the goods. The refund will be made by the same method of payment chosen by the Customer at the time of his order.

In all cases of return of ordered products, 3615 FRANÇOISE will reimburse the Customer for the sums already paid (including shipping costs), excluding return shipping costs, within fourteen (14) days from the date of recovery of the products. or until Customer has provided proof of shipment of such products.

The refund will be made by the same method of payment chosen by the Customer at the time of his order, unless the Customer agrees to use another method of payment that does not incur costs.

3615 FRANÇOISE shall not be required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method with signature.

Refunds of products in the cases referred to in Article II will be made by 3615 FRA NÇOISE within a maximum of 30 days after receipt by it of the said products. The refund will be made by the same method of payment chosen by the Customer at the time of his order.

3615 FRANÇOISE guarantees the Customer effective recourse to a consumer mediation mechanism according to the provisions of articles L. 611-1 and following of the Consumer Code. The Customer may refer the matter to the mediator of his choice, whose contact details can be found on the European Commission’s website:


In the event of a dispute, only the French courts will have jurisdiction.

In case of difficulty or claim during an order, the Customer can contact the Customer Service to find an amicable solution.

In the absence of amicable agreement, any dispute relating to the GTC will be submitted to the exclusive competence of the competent court of Paris, except for disputes concerning non-traders for which the legal rules of attribution of competence apply.

The information collected by 3615 FRANÇOISE during a Customer’s order is necessary for the management of the transaction and, to this end, may be communicated in whole or in part to 3615 FRANÇOISE’s service providers involved in the execution of the order, notably the carriers.

The Customer is informed that the same personal data may also be collected by an organization in charge of analyzing orders and fighting against credit card fraud.

In accordance with the provisions of Law No. 78-17 of January 6, 1978 known as “Informatique et Libertés”, the Customer has the right to access, rectify, modify and delete personal data concerning him/her at any time if they are inaccurate, incomplete, ambiguous or outdated.

The Customer also has the right to object, for legitimate reasons, to the processing of personal data concerning him. However, such an objection will make it impossible to execute the order.

The Customer may exercise these rights by sending a letter with proof of identity to the following address

3615 FRANÇOISE 241 rue Saint Martin 75003 Paris

3615 FRANÇOISE is the exclusive owner of the intellectual property rights related to the products sold on its Site.

“FRANÇOISE” is a registered trademark.

No stipulation of the present GTC can be interpreted as operating any transfer of intellectual property rights on this sign to the benefit of the Customer.

In accordance with article L. 121-16 of the French Consumer Code, the Customer has the option of contacting 3615 FRANÇOISE in order to obtain the proper execution of the sales contract or in order to process a claim. This contact is not overtaxed.

The 3615 FRANÇOISE customer service is open from Monday to Friday from 10am to 6pm and can be reached by email at the following address

XIII – Legal Notice

The Site is published by the company 3615 FRANÇOISE, whose head office is located at 241 rue Saint Martin 75003 Paris, identified at the RCS of Paris under the number 843 205 931, intra-community VAT number FR07843205931

The hosting provider of the Site is OVH, a simplified joint stock company with a capital of €10,000,000, RCS Roubaix – Tourcoing 424 761 419 00045, Code APE 6202A, VAT No.: FR 22 424 761 419, Head Office: 2 rue Kellermann, 59100 Roubaix, France