Terms and conditions of sale

The website françoise-paris.com (hereinafter referred to as the “Site”), is published by the company RE-MADE IN FRANCE, whose registered office is located at 241 rue saint martin 75003 Paris, identified at the RCS of Paris under the number B 978 144 590, intracommunity VAT number FR64978144590.

All orders placed on the Site are subject to these General Terms and Conditions of Sale (hereinafter the “GTC”).

RE-MADE IN FRANCE reserves the right to adapt or modify these terms and conditions at any time. The version of the terms and conditions applicable to any transaction is the one appearing online at the time of the order on the françoise-paris.com website.

These terms and conditions apply to all transactions carried out on the Site, to the exclusion of all other general terms and conditions of sale or purchase. The fact of placing an order implies the full and complete adhesion to the present GTC.

The GTC are applicable only to consumer customers, i.e. any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity, aged at least 18 years and having the legal capacity or being the holder of a parental authorisation allowing him or her to validly place an order on the Site, and acting exclusively on his or her own behalf (hereinafter referred to as the “Customers”).

When registering personal data in the “my account” section, customers must ensure that the data they provide is accurate and complete, as it is essential for processing their order.

RE-MADE IN FRANCE cannot be held responsible for the impossibility of delivering the ordered product in the event of an error, particularly in the recipient’s contact details.

For security reasons, RE-MADE IN FRANCE reserves the right to cancel any order if the IP address of the computer used by the customer comes from a country other than the billing and/or delivery address.

In accordance with Articles L. 111-1 and L. 112-1 and L. 111-3 of the French Consumer Code, the essential characteristics and prices of the products offered for sale online on the Site by françoise-paris.com, as well as any delivery times for the products and the warranty conditions, are available on the Site.

RE-MADE IN FRANCE takes the utmost care in the presentation and description of its products in order to provide the Customer with the best possible information. It is however possible that non-substantial errors may appear on the Site, which the customer acknowledges and accepts. The information provided is purely indicative.

Similarly, the photographs on the Site are not contractual. They are intended to reflect the colors and shapes of the products as closely as possible. However, despite all the care taken by RE-MADE IN FRANCE with the photographs, minimal differences may exist, it being understood that the settings of the Customer’s computer screen may have an influence on the perception of the products. These differences are not likely to engage the responsibility of Françoise, the photographs having no contractual value.

In any event, in the event of non-conformity of the product delivered in relation to its description on the Site, the Customer may either exercise his right of withdrawal (Article VI of the GTC), or invoke RE-MADE IN FRANCE’s guarantee of conformity (Article VIII of the GTC), which will then proceed, where appropriate and at its discretion, either to an exchange or to a refund of the price (in whole or in part) that may have been invoiced.

The Customer receives the information provided for in Articles L. 121-17 and L. 121-19-2111-1, L. 111-2 and L. 221-5 of the Consumer Code, before and after the conclusion of the sale, in a legible and understandable manner both on the Site and, in particular, by means of these GTC.

Orders placed on the Site are subject to compliance with the procedure set up by RE-MADE IN FRANCE, which consists of a succession of different steps that the customer must follow to validate the order.

It is understood that any order implies the payment of the price of the products selected by the Customer.

The sale is deemed concluded on the date of acceptance of the order by RE-MADE IN FRANCE. Prior to this date, and in accordance with the provisions of article L. 221-25 of the French Consumer Code, the present conditions of sale are made available to all purchasers for information purposes.

The Customer will have the opportunity, before definitively confirming his order, to check the details of the order and its total price, and to correct any errors, before confirming it to express his acceptance.

Any order confirmed by the Customer is worth a sales contract and acceptance of all the stipulations of the present document.

In accordance with article L. 122-1 11 of the French Consumer Code, RE-MADE IN FRANCE may refuse any order from a Customer for any legitimate reason, in particular if it is abnormal, placed in bad faith or for any other reason, in particular if there is a dispute with the Customer or an incident relating to the payment of a previous order or which contravenes the provisions hereof. In this case, RE-MADE IN FRANCE will inform the customer by e-mail. If the customer fails to correct any elements that are incorrect or contrary to these GTC, RE-MADE IN FRANCE reserves the right not to process the order.

A confirmation e-mail summarizing the order (products, price, product availability, quantity, etc.) will be sent to the Customer by RE-MADE IN FRANCE, to the e-mail address provided by the Customer at the time of ordering, without delay once the order has been validated by the Customer. This e-mail contains a link to the withdrawal form in Appendix 1.

To this end, the Customer formally accepts the use of electronic mail for the confirmation of the content of his order. In any case, the invoices are given at the time of delivery, on paper or in electronic format (PDF).

RE-MADE IN FRANCE undertakes to honour orders while stocks last. In the absence of availability, RE-MADE IN FRANCE undertakes to inform the customer as soon as possible.

1. Determination of the price

The price of the products sold on the Site is indicated by article and reference respectively.

The prices of the products are indicated in euros, all taxes included, except participation in the expenses of port. The total price of the order (taxes not included / shipping costs included) is indicated in step N°5 of the payment.

RE-MADE IN FRANCE reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the recording of the order, subject to availability.

Any telecommunication costs inherent in accessing the Site shall be borne exclusively by the Customer.

The period of validity of offers and prices is determined by the updating of the Site. RE-MADE IN FRANCE will not reimburse any price difference between the time the order was placed and a subsequent price reduction.

2. Terms of payment

The products are payable cash the day of the effective order.

The payment of the purchases is carried out either by bank card.

The Customer accesses a dedicated space provided by a banking institution, which ensures the security and registration of the payment order. The Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his bank card, as well as, if necessary, the numbers of the visual cryptogram. In this respect, the Customer expressly acknowledges that the communication of his/her bank card number to RE-MADE IN FRANCE constitutes authorization to debit his/her account up to the amount of the products ordered and including all taxes. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable. RE-MADE IN FRANCE makes every effort to ensure the confidentiality and security of data transmitted to the Website.

3. The data recorded and kept by RE-MADE IN FRANCE constitutes proof of the order and of all transactions. The data recorded by the payment system constitutes proof of the financial transactions.

4. As part of its order control policy and in order to limit the risk of identity theft and/or the use of stolen means of payment, RE-MADE IN FRANCE reserves the right to ask the Customer for a copy of an identity document and proof of address. In this case, the order will be definitively validated after verification of these elements.

RE-MADE IN FRANCE reserves the right to refuse any order for which authorization has been refused by banking institutions.

The Customer chooses one of the delivery methods offered on the Site when placing the order. The ordered products are delivered according to the mode of transport available according to the place of delivery.

Delivery is made to the delivery address indicated by the Customer at the time of his order, it being specified that this address must be the residence address of the Customer or of any other natural person of his choice domiciled in metropolitan France or in the following countries: Germany, United States, Canada, Japan, Singapore, South Korea, Great Britain, Ireland, Switzerland, Belgium, Spain. Delivery cannot be made to hotels or post office boxes.

The amount of the delivery charges depends on the amount of the order and the delivery method chosen by the Customer. The amount of the delivery costs is indicated to the Customer before the validation of the order.

Delivery times are available on the Site in accordance with the conditions set forth in Article L. 111-1-3° of the French Consumer Code.

In order to meet delivery deadlines, the Customer must ensure that he has provided RE-MADE IN FRANCE with accurate and complete information concerning the delivery address (such as, in particular and without limitation: street number, building number, staircase number, access codes, names and/or intercom numbers, special delivery instructions, etc.) before validating his order.

The times indicated are indicative times, corresponding to the average processing and delivery times. RE-MADE IN FRANCE cannot be held responsible for the consequences of a delay in delivery for which it is not responsible.

In case of delay in delivery, the order is not automatically cancelled. RE-MADE IN FRANCE will inform the Customer of any delay and the Customer may then decide to cancel the order and will send a notice of cancellation by registered letter with acknowledgement of receipt to the address :


241 rue Saint Martin

75003 Paris

If the order has not yet been dispatched when RE-MADE IN FRANCE receives the Customer’s cancellation notice, delivery will be blocked and the Customer will be reimbursed for any sums debited as soon as possible after receipt of the cancellation notice.

If the order has already been dispatched when RE-MADE IN FRANCE receives the customer’s cancellation notice, the customer may still cancel the order by refusing the parcel. RE-MADE IN FRANCE will then reimburse the sums debited and the return costs incurred by the Customer within fifteen (15) days of receipt of the return of the package refused, complete and in its original condition.

The Customer is required to check the condition of the packaging and the products upon delivery. In the event of a damaged parcel (already opened, products missing…), the Customer undertakes to notify the carrier and RE-MADE IN FRANCE of any reservations within three (3) days of receipt of the product by registered letter with acknowledgement of receipt.

Failure to file a claim within the aforementioned time period shall extinguish any action against the carrier in accordance with Article L. 133-3 of the Commercial Code.

VI -A. In accordance with article L. 221-18 of the French Consumer Code, the individual customer has the right to withdraw from the contract within fourteen (14) clear days of delivery of the order, without giving any reason, in order to return one or more products ordered and be reimbursed without having to give any reason or pay any penalty.

Where this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day. In the case of an order for several products delivered separately, the period runs from the receipt of the last product which will be exercised by returning at its expense the new products (in their original packaging, not worn, not washed) accompanied by the order number to the following address

RE-MADE IN FRANCE, 241 rue Saint Martin, 75003 Paris

VI-B. The consumer Customer shall inform RE-MADE IN FRANCE of his decision to withdraw by sending the withdrawal form in Appendix 1 or any other unambiguous statement expressing his wish to withdraw, before the expiry of the period stipulated in Article VI -A;in the previous paragraph.

VI-B. The Customer must return the products subject to the right of withdrawal no later than fourteen (14) days following the communication of his decision to withdraw. The return of new products (in their original packaging, not worn, not washed), accompanied by the number of orders, will be at the expense of the Customer and to the following address

RE-MADE IN FRANCE, 241 rue Saint Martin, 75003 Paris

VI-C. The right of withdrawal may be excluded in the case of orders for personalized products or products made to the customer’s specifications.

VI-D. If RE-MADE IN FRANCE deems several returns to be abusive or abnormal, RE-MADE IN FRANCE reserves the right to refuse subsequent orders from the Customer concerned. The Customer’s liability may be incurred in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and characteristics of the Products.

RE-MADE IN FRANCE will reimburse the Customer for the sums already paid (including shipping costs), excluding return costs, under the conditions set out in Article VII below, within 14 days of the date of recovery of the goods. The refund will be made by the same method of payment chosen by the Customer at the time of his order.

In all cases of return of products ordered, RE-MADE IN FRANCE will reimburse the Customer the sums already paid (including shipping costs), excluding return costs, within fourteen (14) days from the date of collection of the products. or until Customer has provided proof of shipment of such products.

The refund will be made by the same method of payment chosen by the Customer at the time of his order, unless the Customer agrees to use another method of payment that does not incur costs.

RE-MADE IN FRANCE shall not be obliged to reimburse any additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method with signature.

Refunds for products in the cases referred to in Article II will be made by RE-MADE IN FRANCE within a maximum of 30 days of receipt by RE-MADE IN FRANCE of said products. The refund will be made by the same method of payment chosen by the Customer at the time of his order.

RE-MADE IN FRANCE guarantees the customer effective recourse to a consumer mediation system in accordance with the provisions of articles L. 611-1 et seq. of the French Consumer Code. The Customer may refer the matter to the mediator of his choice, whose contact details can be found on the European Commission’s website:


In the event of a dispute, only the French courts will have jurisdiction.

In case of difficulty or claim during an order, the Customer can contact the Customer Service to find an amicable solution.

In the absence of amicable agreement, any dispute relating to the GTC will be submitted to the exclusive competence of the competent court of Paris, except for disputes concerning non-traders for which the legal rules of attribution of competence apply.

The information collected by RE-MADE IN FRANCE when the Customer places an order is necessary for the management of the transaction and, to this end, may be communicated in whole or in part to RE-MADE IN FRANCE service providers involved in the execution of the order, in particular carriers.

The Customer is informed that the same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud.

In accordance with the provisions of Law No. 78-17 of January 6, 1978 known as “Informatique et Libertés”, the Customer has the right to access, rectify, modify and delete personal data concerning him/her at any time if they are inaccurate, incomplete, ambiguous or outdated.

The Customer also has the right to object, for legitimate reasons, to the processing of personal data concerning him. However, such opposition will make it impossible to execute the order.

The customer may exercise these rights by sending a letter with proof of identity to the following address:

RE-MADE IN FRANCE, 241 rue Saint Martin, 75003 Paris

RE-MADE IN FRANCE is the exclusive owner of the intellectual property rights relating to the products sold on its Site.

“RE-MADE IN FRANCE” is a registered trademark.

No stipulation of the present GTC can be interpreted as operating any transfer of intellectual property rights on this sign to the benefit of the Customer.

In accordance with article L. 121-16 of the French Consumer Code, the customer has the right to contact us in order to obtain proper performance of the sales contract or to process a complaint. This contact is not surcharged.

RE-MADE IN FRANCE’s customer service is open Monday to Friday from 10am to 6pm and can be reached by email at the following address: customer@francoise-paris.com

XIII – Legal Notice

The Site is published by RE-MADE IN FRANCE, whose head office is located at 241 rue Saint Martin 75003 Paris, France, registered with the Paris Trade and Companies Register under number Paris B 978 144 590, VAT number FR64978144590.

The hosting provider of the Site is OVH, a simplified joint stock company with a capital of €10,000,000, RCS Roubaix – Tourcoing 424 761 419 00045, Code APE 6202A, VAT No.: FR 22 424 761 419, Head Office: 2 rue Kellermann, 59100 Roubaix, France